FAQ

Well firstly- ChargedCycles.ca is a Canadian dealer for EBMX brand. We are one of two dealers currently in Canada representing EBMX. We are a specialist in E-Bike aftermarket performance parts through our online store. At ChargedCycles.ca we live and breathe electric technology. Our mission is to bring to Canada the best quality high powered electric bike aftermarket performance parts and a range of other complimentary electric technology products hand built in Australia and from around the globe and that you simply cannot purchase anywhere else. All of our Electric products have been tested and certified and come with a standard warranty. Our fantastic product range along with our expertise and excellent customer service from highly knowledgeable staff allow us to create the easiest and most pleasant shopping experience for high end Electric Bikes that is currently possible.

We are in a changing world where electric technology is developing fast. Covid times have us questing our old ways and we find ourselves getting back to our roots. Adventures are back on the agenda. Gas combustion engine dirt and road bikes leave a carbon footprint that often outweighs their value. Electric torque is instant and damn fun. Try it. Riding an Ebike can get you back on a bike again – get you further than an normal bike in comfort and in style and help you commute in a clan and green way and leave the car at home.

Click on the link on the product you have interest on our website – complete your details on the order page and we will be in touch to sort out the logistics of your pre-order with exact specifics of your bike, as estimated lead time and the standard pre order payment. You can also phone or email and sort out with us the pre order logistics this way. We want to make sure you have full transparency over pre-ordering parts. 100% of the cost of your purchase will need to be paid when your parts are being manufactured. Note that pre-orders are fully refundable up to the point that your part is to be manufactured. After that point – then deposits are not refundable as your parts are made to order – but ChargedCycles.ca will do our very best to transfer your allotted parts to another person and if successful will be able to refund up to 75% of that amount you have paid.

We offer Electric Bikes and Moto’s from world-leading manufacturers, so you can rest assured products offered for sale by ChargedCycles.ca have been tested over and over again – these are great parts. We offer warranties on all of our products that are unique to that product and model. If in doubt on what that is – please ask us. Please see our Shipping and Returns page for full information.

We will ship your product to you as soon as possible. Generally, your product will be delivered within 3– 14 days. With parts on pre-order – the time for delivery of your pre order will be made clear to you on pre-order deposit. Please note that sometimes manufacturing delays and shipping issues can delay an estimate delivery time.. you will always be notified to the best of our ability and we will always overestimate and not underestimate any pre -order delivery time. Please see our Shipping and Returns page for full information.

Please just ask… by web message/email/text or phone us anytime.